Privacy Policy
This privacy policy sets out the information handling practices for Bridges Financial Services Group Pty Limited, Bridges Financial Services Pty Limited and Questor Financial Services Limited (together ‘Bridges’, ‘we’ or ‘our’).
We are an innovative and competitive provider of stockbroking and financial planning services and we may be contacted by
We respect your personal details Our commitment to protecting your privacy means that, amongst other things, in the process of collection, storage, accuracy, use and disclosure of your personal information, your privacy is respected.
We are bound by the National Privacy Principles under the Privacy Act. This policy explains how we treat information that we hold about you. It sets out the types of information we collect, how we may use that information and who we allow to access it. In addition to this policy, we will on occasions provide you with specific notice about how we use particular information that we collect from you.
Collection of Information
Our website is passive and does not collect personal information from you.
Security
We respect your privacy and we have taken reasonable steps to protect our website. We will review our security procedures and practices from time to time.
Links to other sites
Please note that the TPS website links to other websites. You will need to contact those websites directly to ascertain their privacy standards.
Cookies
TPS does not use cookies to collect information from you through this website.
Email policy
By communicating with us via email, you authorise us to act on any instructions or apparent instructions without enquiring as to the identity of the sender. If your instructions are ambiguous, incomplete or unclear we are under no obligation to act on such instructions. We will not be liable for any cost, expenses, loss or damage which you may suffer or incur in connection with any action taken or omitted by us in following any email instructions from you. You are responsible for and must take all reasonable care to ensure that the information you supply to us is accurate.
When we correspond with you by email, our messages are not encrypted and may potentially be accessed by unauthorised persons or organisations.
Accuracy
We rely on the accuracy of the information you provide. If you think that we hold information about you that is incorrect, incomplete or out of date please contact us as set out above and we will take reasonable steps to correct, complete or update it. If we decline to correct our records we will give you reasons for our decision and we will associate with the record a statement that you think the information is incorrect.
Access
You are generally entitled to review the personal information we hold about you. If you wish to access your personal information, for security reasons, we require you to complete our ‘Request to Access Form’ and identify yourself and the information you would like to review.
Similarly, you may need to tell us the name of your financial planner should you want to access the personal information held by them.
A ‘Request to Access’ form can be obtained from your adviser or from our Client Advisory Service on 1800 221 151.
Once the Privacy Officer receives a signed request form, if there is no reason for us refusing access to the information, we will locate the information and make arrangements to give you access. We reserve the right to charge reasonable costs incurred in providing you access to your information but we do not impose a charge for lodging a request for access.
We will try to provide you with the information you request within a reasonable time period. The time we require to arrange access will depend upon the type of information to which you request access.
In certain circumstances, we may refuse you access to personal information we hold about you. For example, if giving you access would unreasonably interfere with the privacy of others. If we do not provide you access to your information, we will give you reasons for our decision.
We can only provide access to your personal information held by us. If you want to access the personal information held by our other related companies you will need to contact those companies directly.
Complaints Process
We have a formal complaint handling policy. If you wish to make a complaint about a possible breach of privacy, you should contact our Privacy Officer at:
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Questor Financial Services Limited. ABN 33 078 662 718 ('Questor'). AFSL Number 240829.